Relationship Specialist I

Relationship Specialist I at VyStar Credit Union provides unbelievable member experiences through in-person and phone interactions, identifies member needs with open-ended questions, and grows consumer and business relationships by cross-selling financial solutions.Responsibilities include handling deposits, credit, insurance, and investments, processing personal and business account transactions, opening accounts, and handling loan applications; explaining savings options and referring more complex products; delivering services such as notary, wire transfers, and other member services; participating in branch initiatives, mentoring new specialists, and maintaining compliance with regulatory mandates. Strong verbal and written communication, ability to ask probing questions, and a proactive, customer-focused mindset are essential. Must manage tasks with integrity and professionalism while delivering a positive member experience and supporting VyStar’s standards of excellence.