Relationship Officer
On-siteLagos, Lagos, Nigeria
Job Summary
Drive deposit mobilisation and income generation through targeted campaigns, relationship management, and market development while ensuring compliance with KYC, AML/CFT and internal policies. Achieve growth across KPIs including liability mobilisation, CASA, fixed deposits, new funded accounts, and e-banking product adoption by actively seeking sales opportunities via cold calling, networking, referrals, and community outreach. Open and convert funded accounts, ensuring documentation is complete, and onboard customers to digital channels to increase transactional volumes. Build strong relationships with retail and small business customers, conduct periodic reviews, and cross-sell bundled products to deepen wallet share. Monitor competition, gather marketplace intelligence, and recommend product changes based on feedback. Requires 3-5 years in retail banking or microfinance with an HND/BSc in a relevant field.
Required Qualifications
- 3-5 years in retail banking, microfinance, or customer-facing sales role
- HND/BSc in Business, Finance, Social Science or related field
- Strong sales, negotiation, and relationship management skills focused on deposit products
- Proficiency with the bank's core systems and Microsoft Office
- Excellent verbal and written communication skills
Desired Qualifications
- demonstrable deposit mobilisation or business development results
- Microfinance certification or relevant banking training
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