Relationship Manager
RemoteUnited States
Job Summary
Build and maintain relationships with C-level executives of strategic B2B accounts including broker dealers, banks, and fintechs. Serve as the primary point of contact for billing, account receivable, and audit requests while organizing quarterly business reviews and tracking revenue. Partner with Engineering, Product, and Sales teams to channel the enterprise voice, impact roadmaps, and identify upsell opportunities. Own retention, contract renewals, and dispute resolution, ensuring service delivery meets NPS targets. Act as an internal buffer between clients and leadership to translate complex business concepts. Lead monthly calls and contribute to reporting for clients and leadership.
Required Qualifications
- Bachelor's degree or equivalent practical experience
- 3+ years of experience in B2B Relationship Management
- Exceptional written and verbal communication
- The ability to work independently in a fast-paced environment
- Receptive to feedback and implements changes immediately with a positive attitude
- An interest in being a relationship builder, collaborative partner, and dynamic project manager
- Experience working in a complex ecosystem of SaaS or payments products
- The ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
- Travel requirements up to 20% to zerohash offices and client locations (depending on business need)
- Experience with contract negotiation and dispute resolution
- Experience in fintech, brokerage, and/or the crypto industry
Desired Qualifications
- Motivated by zerohash's mission and creating a seamless, best in class experience for our highest value clients
- Highly self-motivated, with an entrepreneurial mindset
- Self-confident, resilient and goal focused
- Motivated by a startup environment
- Experience working with product and engineering teams
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.