Relationship Manager
$96,900–$136,800 year
On-siteOshawa, Ontario, Canada or Peterborough, Ontario, Canada
Oshawa, Ontario, Canada or Peterborough, Ontario, CanadaOn-siteFull Time$96,900–$136,800 yearEnterprise
Full TimeEnterprise
Job Summary
Manage a portfolio of credit and non-credit products by building new relationships and deepening existing ones for target businesses. Continually deliver exceptional customer service while executing plans to improve the customer experience and meet business targets. Act as a confident business banker to provide creative solutions, interpret financial statements with expert credit acumen, and structure customized financing. Oversee account management to ensure guidelines are met, mitigate risk, and escalate non-standard transactions. Proactively attract business development opportunities, refer prospects to internal partners, and contribute high-quality credit applications. Participate fully as a team member, provide thought leadership, and mentor colleagues while maintaining compliance with regulatory requirements.
Required Qualifications
- Undergraduate/Graduate degree
- 7+ years of relevant experience
- Expert level professional role primarily accountable for origination of new customer business and relationship management for the Commercial Business segment
- Interpret and analyze customer financial statements with deep expert level credit acumen
- Expert level knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performance
- Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors
- Act as a confident business banker expected to meet the needs of customers by providing creative products/solutions
- Contribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation
- Ensure compliance with regulatory and operational risk requirements
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
- Possesses an expert level knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performance
- Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer
- Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
- Develop a shadow portfolio of target businesses commensurate with the market and their existing portfolio
- Build new relationships and deepen existing customer relationships for both credit and non-credit products/services
- Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile
- Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits
- Anticipates, identifies and interprets market trends, and applies this knowledge to serve the needs of the customers
- Solves problems of moderate to high complexity and recommend new product and service solutions
- Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets
- Lead all aspects of relationship management for an assigned portfolio
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
- Provide mentorship by sharing knowledge and experiences and leveraging best practices
- Execute and may support others in complex account management processes – structures customized solutions and advice
- Guides and influences customers and stakeholders; converts information to compelling business context and advice at increasingly senior levels
- Compiles and interprets market intelligence that helps senior management with strategic direction for the business unit
- Develop and maintain centre of influence strategies and relationships
- Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
- Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM)
- Promote and offer full suite of products, sales, services and banking capabilities
- Meet or exceed business targets
- Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Ensure timely communication of issues
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
- Act as a confident business banker expected to meet the needs of customers by providing creative products/solutions
- Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets
- Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer
- Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors
- Develop and maintain centre of influence strategies and relationships
- Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
- Enhance TDBG brand by participating in networking events
- Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM)
- Promote and offer full suite of products, sales, services and banking capabilities
- Meet or exceed business targets
- Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile
- Contribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation
- Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits
- Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
- Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
- Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Ensure compliance with regulatory and operational risk requirements
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
- Develop a productive relationship with external partners as means to identify new business opportunities
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Provide mentorship by sharing knowledge and experiences and leveraging best practices
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
- Expert level professional role primarily accountable for origination of new customer business and relationship management for the Commercial Business segment
- Manages a portfolio in line with the business sales model characterized by moderate to high cash management, deposit and credit complexity requirements
- Interpret and analyze customer financial statements with deep expert level credit acumen
- Identifies referral opportunities across business lines and segments
- Anticipates, identifies and interprets market trends, and applies this knowledge to serve the needs of the customers
- Solves problems of moderate to high complexity and recommend new product and service solutions
- Possesses an expert level knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performance
- Works autonomously as the 'lead' and coaches and guides members within area of expertise
- Executes and may support others in complex account management processes – structures customized solutions and advice
- Guides and influences customers and stakeholders; converts information to compelling business context and advice at increasingly senior levels
- Compiles and interprets market intelligence that helps senior management with strategic direction for the business unit
- Generally, reports to the Senior Manager Commercial Sales
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