Relationship Manager, Private Aviation
On-site · Cleveland, Ohio, United States
Job Summary
Relationship Manager, Private Aviation, embedded within the partner's national operations center in Ohio, serving as the liaison between our field network and the partner's Owner Services, Crew Logistics, and Flight Operations teams. Orchestrates real-time reservations for Owners, executives, and flight crews (including same-day requests), curates VIP experiences, and acts as the primary point of contact to resolve issues quickly. Drives the partnership forward to grow revenue and elevate service, leveraging two premium brands in an executive aviation environment. Requires 3–5 years in luxury hospitality, aviation, or luxury ground transportation, strong communication and organizational skills, and on-site presence in OH.
Required Qualifications
- 3–5 years of experience in account management, hospitality, premium guest services, aviation/FBO operations, or luxury ground transportation
- Internal candidates: a minimum of 12 months of experience as a Lead Carcierge or above
- Demonstrated success owning a client or partner relationship, including service recovery and escalation resolution under time pressure
- Exceptional written and verbal communication skills, with the poise to represent two premium brands in an executive aviation environment
- Strong organizational and multitasking ability, managing concurrent real-time reservations and same-day changes with accuracy
- Proficiency with reservation/CRM or dispatch systems and standard business software (Outlook, Excel)
- Available to work on-site at the partner's operations control center in OH, with flexibility for early, late, weekend, or holiday coverage aligned to flight activity
- Active and unrestricted driver's license with a clear driving record
- High school diploma or equivalent required
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