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Experian3 weeks ago

Relationship Manager - Manufacturing, Technology and Financial Services (Remote)

$68,000–$112,000 year

Remote · United States

Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise

Job Summary

Relationship Manager handles expanding and maintaining business relationships within a designated account portfolio for Experian Employer Services, driving client retention, renewals, and satisfaction. Responsibilities include researching and understanding client needs, serving as liaison between client and internal teams, developing strategic account plans, leading quarterly business reviews, educating clients on new/existing projects/products, collaborating with Customer Success on data quality and opportunities, generating client advocacy, gathering usage data to demonstrate impact, and creating referrals for the Client Development Executive. The role reports to the Sr. Director of Relationship Management and requires at least a Bachelor's degree (or equivalent) and 3+ years of complex relationship-management experience, with travel as needed. The position supports a flexible, remote/hybrid/in-office work environment.

Required Qualifications

  • Bachelor's degree or equivalent experience
  • 3+ years complex relationship management related experience
  • Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA) or similar
  • Experience with consultative sales, customer service and project management
  • Ability to travel

Desired Qualifications

  • Bachelor's degree or equivalent experience
  • 3+ years complex relationship management related experience
  • Experience in Employer Services or similar
  • Experience with consultative sales, customer service and project management
  • Ability to travel
  • Strong communication and stakeholder management skills
  • Experience reporting to senior leaders and presenting executive summaries
  • Remote/work-from-home experience or comfort with distributed teams
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$68k – $112k / yr

Relationship Manager - Manufacturing, Technology and Financial Services (Remote) · Experian

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