Relationship Manager
On-siteMumbai, Maharashtra, India
Mumbai, Maharashtra, IndiaOn-siteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Manage customer accounts by serving as the primary point of contact, building long-term relationships, and driving repeat business through upselling and cross-selling. Coordinate with Sales, Operations, Logistics, and Customer Support teams to ensure smooth order fulfilment, track delivery timelines, and resolve complaints. Maintain CRM data, conduct periodic client reviews, and prepare reports on sales pipelines and churn analysis to ensure high customer satisfaction. Requires a Bachelor's degree and 1–5 years of client management experience with proficiency in CRM tools and Excel.
Required Qualifications
- Bachelor's degree—Business, Marketing, Management, or related field
- 1–5 years of experience in Client Management, Sales, CRM, or Customer Success
- Strong communication, negotiation & relationship-building skills
- Ability to manage multiple accounts and deadlines
- Proficiency in CRM tools, Excel, and reporting
- Problem-solving mindset with customer-first attitude
Desired Qualifications
- Fluency in English + regional language preferred
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