Relationship Manager
On-sitePune, Maharashtra, India
Pune, Maharashtra, IndiaOn-siteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Manage customer accounts by serving as the primary point of contact, building long-term relationships, and driving repeat business through upselling and cross-selling. Track order status, delivery timelines, and complaints while coordinating with Sales, Operations, Logistics, and Customer Support teams. Maintain CRM data, client records, and meeting schedules, then conduct periodic reviews to execute retention plans and prepare reports on sales pipelines and churn analysis. Ensure high customer satisfaction and service excellence across all engagements.
Required Qualifications
- Bachelor's degree—Business, Marketing, Management, or related field
- 1–5 years of experience in Client Management, Sales, CRM, or Customer Success
- Strong communication, negotiation & relationship-building skills
- Ability to manage multiple accounts and deadlines
- Proficiency in CRM tools, Excel, and reporting
- Problem-solving mindset with customer-first attitude
Desired Qualifications
- Fluency in English + regional language preferred
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