Relationship Manager
On-siteHyderabad, Telangana, India
Job Summary
Manage customer accounts by serving as the primary point of contact, driving repeat business, and building long-term client relationships. Understand client needs and preferences to execute upselling and cross-selling strategies while coordinating with Sales, Operations, Logistics, and Customer Support teams. Track order status, delivery timelines, and complaints to ensure smooth fulfillment, maintaining CRM data, client records, and meeting schedules. Conduct periodic reviews and feedback discussions to develop retention plans and prepare reports on sales pipelines, engagement, and churn analysis. Ensure high customer satisfaction and service excellence through proactive communication and problem-solving.
Required Qualifications
- Bachelor's degree—Business, Marketing, Management, or related field
- 1–5 years of experience in Client Management, Sales, CRM, or Customer Success
- Strong communication, negotiation & relationship-building skills
- Ability to manage multiple accounts and deadlines
- Proficiency in CRM tools, Excel, and reporting
- Problem-solving mindset with customer-first attitude
Desired Qualifications
- Fluency in English + regional language preferred
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