Relationship Manager II - Small Business Banking
On-siteLancaster, Pennsylvania, United States or Lititz, Pennsylvania, United States
Job Summary
Coordinate relationship management activities with new and existing clients to grow sales, revenue, and market share. Handle origination, financial analysis, negotiation, and documentation of credit and non-credit products while managing risk and return. Actively identify and mitigate regulatory, reputational, operational, and credit risks by leveraging advanced credit fundamentals and internal policies. Focus on increasing client engagement and loyalty by presenting the full range of PNC's products and services. Leverage reporting tools to convert sales opportunities and manage internal and external networks to acquire new clients. Typically works with clients of moderate risk and complexity under a moderate degree of supervision. Requires a university degree and 5+ years of industry experience.
Required Qualifications
- university / college degree
- 5+ years of industry-relevant experience
- comparable combination of education, job specific certification(s), and experience (including military service)
- appropriate knowledge, skills, and abilities for a role
- Specific certifications
- Book Of Business
- Client Relationship Building
- Credit Processes
- Credit Products
- Customer Engagement
- Decision Making
- Financial Analysis
- Identifying Sales Opportunities
- Business Acumen
- Client Relationship Management
- Customer Experience Management
- Decision Making and Critical Thinking
- Effective Communications
- Prospecting
- Selling
- Tech Savvy
- analyze, evaluate and mitigate credit risk for more complex credit requests
- utilizing knowledge of advanced credit fundamentals and internal credit policies
- assessing and effectively managing all of the risks associated with their business objectives and activities
- adhere to and support PNC's Enterprise Risk Management Framework
- Customer Focused
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
- leverage that information in creating customized customer solutions
- assessing and effectively managing all of the risks associated with their business objectives and activities
- adhere to and support PNC's Enterprise Risk Management Framework
Desired Qualifications
- Master's degree preferred
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