Relationship Management Officer
$25,000–$25,000 year
HybridLondon, England, United Kingdom
London, England, United KingdomHybridFull Time$25,000–$25,000 yearEntry LevelSmall
Full TimeEntry LevelSmall
Job Summary
Conduct customer due diligence and KYC checks for new and existing clients while managing documentation for onboarding and account closures. Serve as the primary point of contact for all support escalations and non-facility customers, handling ad-hoc inquiries and reports for Relationship Managers. Maintain regular contact via phone and email to build rapport, communicate bank products and services, and attend to client requests within remit. Act as a backup support resource as needed and manage internal documentation and approvals.
Required Qualifications
- Educated to degree level", "Experience in Banking customer services", "Knowledge of operations/back office skills", "Experience with building relationships and achieving targets", "Experience in managing customer and compliance queries", "A team player", "Ability to interact professionally with clients", "Ability to prioritise workload and be self-sufficient", "Excellent MS Office, including Excel, Word and Outlook skills", "Excellent telephone and written communication skills
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