Relationship Management Manager - Employer Services (Remote)
$90,000–$150,000 year
Remote · United States
Job Summary
Relationship Management Manager for Employer Services leads a team of Relationship Managers, driving business growth through strategic planning, customer service, and sales management. Responsible for revenue performance across assigned accounts, including forecasting, renewals, retention trends, and growth opportunities, while improving client satisfaction via VOC insights and service metrics. Establishes KPIs and drives accountability; coaches and develops the team; leverages operational and analytical skills to assess portfolio health and connect client needs to solutions. Presents business reviews and strategic recommendations to clients and senior leaders; maintains awareness of market conditions to guide strategy. Fully remote role based in the United States with a focus on managing relationships with clients, partners, and internal stakeholders.
Required Qualifications
- Bachelor's degree or equivalent experience
- 3+ years of experience in sales/account management leadership, with experience leading client-facing teams, managing revenue retention and growth, and delivering high renewal rates and customer satisfaction
- Financial knowledge, including experience managing revenue performance, renewal health, and retention outcomes
- Experience using VOC insights to identify innovation opportunities and improve client experience
- Knowledge of Employer Services, including Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACA
- Proficiency with CRM platforms, reporting tools, and sales/account management systems
- Customer-focused with experience building trusted relationships with clients and internal partners
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