Relationship Management Director-Payments-Executive Director
On-site · Plano, Texas, United States
Job Summary
Executive Director in Merchant Services leads a team of Relationship Managers handling large corporate client portfolios; responsibilities include coaching, strategic direction, portfolio management, negotiations, client retention, cross-team collaboration, payments optimization, and driving business growth. Requires 8+ years in relationship management or sales, contract negotiation, and team leadership; experience with C-suite clients (Fortune 500), knowledge of payments processing, and ability to travel up to 30%.
Required Qualifications
- Minimum of 8 years of experience in relationship management or sales with emphasis on contract negotiation and team leadership
- Proven ability to lead, develop, and motivate teams to achieve ambitious goals
- Strategic thinking and execution skills with experience managing complex projects and portfolios
- Extensive experience working with C-suite clients, particularly in large Fortune 500 companies
- Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups
- In-depth knowledge of the payments processing industry, acquiring, and/or merchant services
- Proficiency in computer software systems, including word processing, spreadsheets, and databases
- Excellent verbal and written communication skills
- Willingness to travel nationally up to 30% annually
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