Relationship Builder-Teller (Troost Branch) (62730)

Job Summary

Required Qualifications

• •High school diploma or equivalent
• •Cash handling experience (e.g., cashier, retail sales)
• •Customer service experience in a fast-paced environment
• •Displays outstanding communication abilities and builds positive relationships with Members and Team Members
• •Maintains a high standard of accuracy and attention to detail while processing financial transactions
• •Works effectively both independently and collaboratively within a team environment
• •Handles multiple tasks simultaneously, prioritizing responsibilities to ensure timely completion of assignments
• •Utilizes strong problem-solving skills and professionalism to address Member inquiries and resolve concerns
• •Is physically capable of standing for extended periods, up to eight hours as needed
• •Demonstrates proficiency in basic math skills, including addition, subtraction, multiplication, and division
• •Must be capable of standing, walking, bending, stooping, and reaching for periods of up to 8 hours or more
• •Ability to lift 25 lbs
• •Must be able to routinely perform work on a computer for an average of 6-8 hours per day
• •Must be capable of climbing and descending stairs in emergency situations
• •Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, and calculator
• •Must be able to work extended hours whenever required or requested by management
• •Must be capable of regular, reliable, and timely attendance, including Saturdays
• •Must be able to routinely perform work indoors in a climate-controlled shared work environment with minimal noise
• •Must be able to effectively lead and coach others
• •Must be able to manage conflict well amongst Team Members and Members
• •Must be able to introduce new ideas, and proactively solve problems
• •Must be able to think outside the norm
• •Must be able to demonstrate initiative in not only self-development, but the development of others
• •Must be able to possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning
• •Must be able to consistently maintain a professional and orderly work environment
• •Must be able to actively foster a positive team dynamic
• •Must be able to greet Members warmly, addressing their needs, and resolving any issues promptly and professionally
• •Must be able to accurately and efficiently process Member transactions, which include deposits, withdrawals, loan payments, check cashing, savings bonds, check cashing, and money orders
• •Must be able to maintain accurate cash drawer balancing throughout the workday and promptly reconcile any discrepancies
• •Must be able to remain fully compliant with all applicable regulations, including the Bank Secrecy Act (BSA)
• •Must be able to maintain strict confidentiality of all Member information
• •Must be able to provide assistance to other branch teams and perform operational responsibilities as required, including support for opening and closing procedures and management of vault transactions
• •Must be able to develop and maintain constructive relationships with Members and other Team Members
• •Must be able to evaluate opportunities to introduce Mazuma's products, services, and marketing promotions that align with Members' needs
• •Must be able to refer Members to specialists in the branch, business, mortgage, and wealth management when suitable
• •Must be able to present an appearance that aligns with Credit Union standards
• •Must be able to consistently demonstrate a positive attitude, always being respectful in interactions with Members and Team Members
• •Must be able to be punctual and dependable
• •Must be able to take initiative
• •Must be able to make decisions-even some of the difficult ones
• •Must be able to be super productive
• •Must be able to be proactive collaborators
• •Must be able to embrace the opportunity to work with others
• •Must be able to take initiative in not only our own learning and growth but also the growth of the Team Members around us
• •Must be able to know our responsibilities and are not afraid to try new things
• •Must be able to be positive agents of change that embraces Team direction
• •Must be able to be available for weekend shifts
• •Must be able to work extended hours whenever required or requested by management
• •Must be able to be capable of regular, reliable, and timely attendance, including Saturdays
• •Must be able to be physically capable of standing for extended periods, up to eight hours as needed
• •Must be able to be capable of standing, walking, bending, stooping, and reaching for periods of up to 8 hours or more
• •Must be able to be able to lift 25 lbs
• •Must be able to be able to routinely perform work on a computer for an average of 6-8 hours per day
• •Must be able to be capable of climbing and descending stairs in emergency situations
• •Must be able to be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, and calculator
• •Must be able to be able to work extended hours whenever required or requested by management
• •Must be able to be capable of regular, reliable, and timely attendance, including Saturdays
• •Must be able to be able to routinely perform work indoors in a climate-controlled shared work environment with minimal noise
• •Must be able to be able to greet Members warmly, addressing their needs, and resolving any issues promptly and professionally
• •Must be able to be able to accurately and efficiently process Member transactions, which include deposits, withdrawals, loan payments, check cashing, savings bonds, check cashing, and money orders
• •Must be able to be able to maintain accurate cash drawer balancing throughout the workday and promptly reconcile any discrepancies
• •Must be able to be able to remain fully compliant with all applicable regulations, including the Bank Secrecy Act (BSA)
• •Must be able to be able to maintain strict confidentiality of all Member information
• •Must be able to be able to provide assistance to other branch teams and perform operational responsibilities as required, including support for opening and closing procedures and management of vault transactions
• •Must be able to be able to develop and maintain constructive relationships with Members and other Team Members
• •Must be able to be able to evaluate opportunities to introduce Mazuma's products, services, and marketing promotions that align with Members' needs
• •Must be able to be able to refer Members to specialists in the branch, business, mortgage, and wealth management when suitable
• •Must be able to be able to present an appearance that aligns with Credit Union standards
• •Must be able to be able to consistently demonstrate a positive attitude, always being respectful in interactions with Members and Team Members
• •Must be able to be able to be punctual and dependable
• •Must be able to be able to take initiative
• •Must be able to be able to make decisions-even some of the difficult ones
• •Must be able to be able to be super productive
• •Must be able to be able to be proactive collaborators
• •Must be able to be able to embrace the opportunity to work with others
• •Must be able to be able to take initiative in not only our own learning and growth but also the growth of the Team Members around us
• •Must be able to be able to know our responsibilities and are not afraid to try new things
• •Must be able to be able to be positive agents of change that embraces Team direction

Desired Qualifications

• •Prior retail banking experience preferred
• •Knowledge of financial products and services is a plus