Relationship Banker Team Lead - Saks Branch
$47,401–$47,401 year
On-siteAnniston, Alabama, United States
Job Summary
Meet with customers and prospects in person and on the phone to determine financial needs and proactively offer appropriate products and services. Coach a team of bankers to strengthen product knowledge and identify customer needs while overseeing branch activities in the Branch Manager's absence. Conduct outbound phone calls using generated lead lists to expand existing relationships and acquire new ones. Partner with branch leadership on new business development opportunities and foster financial wellness within local communities. Educate customers on emerging technology and digital solutions, including mobile, online, and ATM offerings. Resolve escalated issues, primarily in the Branch Manager's absences, which may include team scheduling, counseling associates, or input into hiring decisions. Track time for hours worked in excess of 40 per week and adhere to all bank processes and regulations. This full-time role in Anniston, Alabama requires NMLS registration and offers incentive eligibility.
Required Qualifications
- High School Diploma or GED
- Two (2) years of banking, sales, and/or customer service experience
- Ability to work Saturdays as needed
- Ability to handle cash and process cash transactions
- Ability to communicate in person, on the phone, and through electronic channels
- Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
- Ability to walk and stand for extended periods of time
- Ability to lift up to twenty (20) pounds
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS)
Desired Qualifications
- Bachelor's degree
- Supervisory/management experience
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