Relationship Banker
On-siteLebanon, Pennsylvania, United States
Job Summary
Delivers exceptional experiences to customers by counseling clients on needs-based financial solutions, consumer financing options, and deposit account selections. Processes various transactions including checks, wires, and cash advances efficiently while balancing cash drawers, managing night deposits, and servicing ATMs. Engages clients in-person or virtually to attract and grow relationships, educating the public on financial literacy and banking products. Collaborates with internal partners to connect customers to specialized services in Wealth Management and Cash Management, ensuring full compliance with banking regulations. Supports branch operational activities and acts as a banking ambassador through community events and tabling.
Required Qualifications
- High school diploma or equivalent
- Associate's or Bachelor's degree or General Banking Diploma preferred
- Training in customer service, polite and effective communication practices, and relationship building and management
- Ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media)
- Good interpersonal relationship skills
- Strong problem solving skills
- Sound knowledge of branch transactional tasks and operations
- Conversant in consumer and business financial products and services
- Solid consumer lending skills
- Proficient in use of various types of technology and software
- Minimum of 4-6 years' experience in a related position
Desired Qualifications
- Associate's or Bachelor's degree or General Banking Diploma
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