Relationship Banker - Normandy Center Financial Center
$52,000–$55,682 year
On-siteEllicott City, Maryland, United States
Job Summary
Relationship Banker at Normandy Center Financial Center (Bank of America) engages clients in the lobby, educates and assists with transactions via self-service resources (ATM, online banking, mobile banking), and processes cash transactions. Builds relationships to meet financial needs, connects clients to solutions across small business, lending, and investments, and manages financial-center traffic and appointments while driving the client experience. Responsibilities include following risk culture and operational guidelines, adhering to laws and regulations, and collaborating with experts to support client financial goals. Requires strong communication, problem-solving, adaptability to technology platforms, and availability for weekends/extended hours. Minimum education includes High School Diploma/GED; preferred qualifications include bachelor’s or related degree and prior financial services and sales experience (1 year in salary-plus incentive environment; 6 months cash handling).
Required Qualifications
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for new and existing clients based on their needs
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Efficiently manages time and capacity
- Focuses on results while acting in the best interest of the client
- Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance
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