Relationship Banker II - Trooper PA (Full Time)
$4,836,000–$6,396,000 year
On-siteTrooper, Pennsylvania, United States
Trooper, Pennsylvania, United StatesOn-siteFull Time$4,836,000–$6,396,000 yearEnterprise
Full TimeEnterprise
Job Summary
Cultivate and sustain long-term client relationships through leads management, outbound outreach, and consultative engagement at the Trooper location. Proactively engage in client conversations to uncover needs, deliver personalized banking solutions, and manage complex scenarios involving mortgage inquiries and referrals. Lead client acquisition and retention by establishing credibility, ensuring consistent follow-through, and driving partner collaboration for effective execution of referrals. Adhere to all risk and regulatory standards while acting as a trusted advocate for client concerns and data integrity.
Required Qualifications
- High School Diploma or GED (or equivalent combination of education and experience)
- 2+ years of experience engaging clients in a sales, service, or relationship building capacity, including identifying needs and delivering solutions
- Prior experience in a banking environment, including teller, platform, or relationship banking roles
- Demonstrated ability to conduct consultative client conversations, including uncovering needs and recommending appropriate products and services
- Strong communication skills with the ability to convey information clearly, concisely, and confidently to diverse client populations
- Demonstrated ability to manage multiple priorities, independently organize work, and consistently meet deadlines in a fast-paced environment
- Demonstrated ability to apply sound judgment and problem-solving skills in client-facing and operational scenarios
- Proficiency with Microsoft Office or similar workplace technologies
- Ability to complete required job-related training upon hire
- Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role
- Notary License (or ability to obtain)
- Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
- Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
- Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority
Desired Qualifications
- Customer Accountabilities: Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility
- Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required
- Leads client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes
- Applies sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies
- Consistently brings TD's brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience
- Shareholder Accountabilities: Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
- Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
- Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure
- Acts in accordance with TD's code of conduct and ethical standards in every decision
- Exercises sound judgment in more complex scenarios, identifying risks, resolving issues, and escalating as appropriate
- Employee/ Team Accountabilities: Acts as a team leader to monitor workflow, prioritize tasks and delegate responsibilities
- Completes required training and continuously strengthens risk and compliance knowledge
- Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
- Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team
- Embraces different perspectives, backgrounds, and experiences
- Models curiosity and seeks out different perspectives to foster a growth mindset
- Collaborates with team members and partners in contributing to the success of the team and organization
- Demonstrates TD Way leadership behaviors in action
- Order to Cash
- Procure to Pay
- Supply Chain
- Customers
- Suppliers
- Risk Identification
- Business Acumen
- Time Management
- Stakeholder Management
- Mortgage products
- Residential lending activities
- Partner hand-offs
- Partner collaboration
- Referrals
- Consultative engagement
- Needs-based guidance
- Deep product knowledge
- Disciplined execution
- Risk and regulatory standards
- Leads management
- Outbound efforts
- Walk-in
- Appointment
- Outbound opportunities
- Walk-in
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- Outbound opportunities
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- Outbound opportunities
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