Relationship Banker I (US) - Pawtucket, RI
$46,800,000–$60,320,000 year
On-sitePawtucket, Rhode Island, United States
Job Summary
Deliver consultative banking solutions by assessing customer needs, recommending products, and facilitating loan applications while maintaining active NMLS registration. Execute teller transactions including check cashing, deposits, and withdrawals while monitoring fraud and adhering to operational policies. Build and nurture customer relationships through proactive outreach, lobby leadership, and educating clients on self-service channels. Resolve customer issues independently or escalate complex matters as needed, ensuring compliance with Bank Secrecy Act and Patriot Act regulations. Maintain accurate documentation and support team operations by driving operational excellence and fostering a positive work environment.
Required Qualifications
- HS Diploma or GED
- 1+ years' experience working with customers and or sales in any capacity
- Must be able to complete teller training upon hire to take customer transactions
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
- Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
- Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
- Satisfactory results on a criminal background check and a credit report check
- Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority
Desired Qualifications
- Equivalent demonstrated through any of the following: volunteering, education, military experience
- Teller experience
- Demonstrated ability to engage in customer conversations while educating them on products and services
- Demonstrated organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear and consistent
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Sound judgment in decision making and effective problem solving
- Proficient in Microsoft Office
- Notary License (Preferred)
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