Relationship Banker I
$33,301–$33,301 year
On-siteHarrisburg, Illinois, United States
Job Summary
Execute transactions including deposits, withdrawals, loan payments, and account openings with precision. Handle customer calls professionally while navigating challenging situations with empathy and efficiency. Ensure accurate cash management by balancing drawers, counting currency, and maintaining funds within set limits. Promote and cross-sell bank products effectively to meet sales goals. Assist with onboarding new Banking Services Associates and provide professional phone and in-person assistance for inquiries, stop payments, and documentation needs. Maintain a well-stocked teller station, operate branch equipment, and create thorough documentation for all transaction inquiries. Adhere strictly to information security, cybersecurity, and risk management best practices while complying with all applicable laws and organizational policies.
Required Qualifications
- High school diploma or equivalent
- Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels
- A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions
- Proficiency in accurately and efficiently processing customer transactions while providing exceptional customer service
- Ability to identify and pursue sales opportunities by understanding customer needs and recommending appropriate products and services
- Ability to quickly and efficiently resolve discrepancies or errors in customer accounts
- Critical-thinking skills and the ability to analyze data, drawing informed conclusions
- Strong organizational and time management skills to handle multiple tasks, prioritize work, and meet deadlines
- Mathematical proficiency and the ability to quickly and accurately complete standard calculations
- Proficient computer literacy, including comfort with Microsoft systems and Office Suite
- Intermediate typing skills to meet the needs of this position
- Current driver's license and reliable transportation with appropriate insurance coverage
- The ability to drive occasionally in the course of performing assigned duties and responsibilities
- Ability to work weekends, holidays, and at other locations as needed
- The ability to work with minimal or no supervision
- Must occasionally lift and/or move up to 25 pounds
Desired Qualifications
- Associate's degree in Business Administration or a related field
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