Relationship Banker I

Job Summary

Required Qualifications

• •Superior customer service skills
• •Ability to effectively read, write, and verbally communicate with customers and co-workers
• •Ability to manage time effectively and work independently, without close supervisor
• •Ability to use good judgment and exercise decision-making skills
• •Critical Thinking – requires logic and reasoning to identify solutions, conclusions or approaches to problems
• •Ability to multi-task
• •Maintain a professional attitude and appearance
• •Behave ethically while at work or outside your work environment
• •Active Listening – Actively looking for ways to assist customers
• •Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

Desired Qualifications

• •High School Diploma strongly preferred
• •Some college is strongly preferred
• •One year of retail experience is preferred
• •Cash handling experience is preferred
• •Ability to approach serving every customer like they are your family member
• •Intuitive awareness of the overall picture and ability to discern top priorities
• •Ability to forge positive and trusting relationships with everyone
• •Highly responsible and dependable
• •Ability to always follow through on promises, no matter what
• •Ability to effortlessly handle challenging situations
• •Relentance about constant improvement
• •Learning mindset
• •Ability to revel at the opportunity to provide personalized service that creates customer loyalty
• •Positive attitude
• •Ability to establish and cultivate strong personal connections
• •Commitment to meeting deadlines and never missing the little details
• •Passion for the mission of instilling values in team and serving others
• •Ability to establish significant and trusting relationships with customers
• •Creativity to find solutions that meet customer needs
• •Ability to serve as the single point of contact for customers
• •Ability to connect with customers to understand how best to match their needs with First United Bank products and services
• •Ability to mentor employees to do the same
• •Ability to consistently meet and often exceed performance goals
• •Ability to actively participate in all sales campaigns
• •Ability to promote new products and services
• •Ability to educate customers and peers within the bank
• •Ability to consistently meet customer service expectations by offering excellent service
• •Ability to greet customers, smiling, using their name and building rapport with customers designed to generate customer loyalty
• •Ability to identify and match customer product needs with First United Bank products and services by interviewing customers and discussing their financial needs
• •Ability to make referrals to other staff members and departments to ensure customer needs are met
• •Ability to open new accounts, certificates of deposit, and all other ancillary products offered by the bank
• •Ability to answer customer questions, provide account opening information, and ensure that proper paperwork is completed and entered on the computer system
• •Ability to assist customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy
• •Ability to serve customers by processing a variety of transactions quickly with minimal or no errors according to established First United Bank policies and procedures
• •Ability to accept checks for cash and deposit
• •Ability to process money orders, savings bonds, traveler's checks, cashier's checks, accepting and processing payments for loans and other services
• •Ability to maintain appropriate drawer limits, perform cash versifications and vault duties
• •Ability to verify all transactions, place holds as appropriate and prove cash drawer upon completion of assigned shift to ensure compliance with First United Bank standards policies
• •Ability to seek assistance as needed to resolve proof discrepancies
• •Ability to proactively resolve customer complaints, problems, or other issues
• •Ability to review and resolve account issues listed in insufficient and exception reports on daily basis
• •Ability to assist customers with account charge-off repayment plans
• •Ability to perform security functions by opening and closing bank and vault, and ensuring overall safety and security of bank grounds
• •Ability to master the Primary Purpose and Essential duties of the Relationship Banker I position
• •Basic mathematics to solve problems
• •Ability to be exact or highly accurate with daily work
• •Maintains a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts