Relationship Banker I
$41,600–$43,680 year
On-siteBaldwin, New York, United States
Job Summary
Assist customers with daily banking transactions, deposits, and withdrawals while guiding them through account opening and application processes. Build and enhance relationships by solving issues and identifying ways to improve customers' financial lives. Demonstrate a helpful, friendly attitude to ensure first-contact resolution and maintain a neat, secure work area with all confidential records properly stored. Adhere strictly to Mascoma Bank policies, including BSA/CIP, OFAC monitoring, and security procedures. Requires high school diploma, strong communication skills, flexibility for Saturday and early morning hours, and successful completion of background and credit checks.
Required Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Proficiency in problem-solving
- Flexibility in job schedules and work locations including Saturday and early morning drive-up hours
- Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy
- Ability to maintain confidentiality and privacy of customer information
- Understanding and adhering to Mascoma Bank's policies and procedures
- Adherence to and upholding all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies
- Background and credit check screening
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