Relationship Banker I

Relationship Banker I at Mascoma Bank serves as the first point of contact for customers, assisting with daily banking needs (deposits and withdrawals), guiding customers through account openings and applications, and building relationships to enhance their financial lives. The role emphasizes delivering exceptional customer service, ownership of the customer experience, and adherence to policies (BSA/CIP and OFAC). The successful candidate will maintain confidentiality, support problem-solving, work well in a team, and be flexible about schedules including Saturday and early-morning drive-up hours. A neat, professional appearance and strong written and verbal communication skills are expected, with a commitment to placing the customer first and achieving first-contact resolution.