Relationship Banker I - Five Points West Branch - Birmingham AL
$39,601–$39,601 year
On-siteBirmingham, Alabama, United States
Job Summary
Provide an exceptional customer experience on the cash line and by phone, handling transactional needs like deposits, withdrawals, and payments while resolving end-to-end service inquiries. Identify ways to meet customer needs, develop relationships, and educate clients on digital solutions such as mobile and online banking. Fulfill basic servicing requests including card replacements, PIN resets, and check reorders, referring complex financial goals to internal experts. Assist branch and team members with problem resolution, track time for hours exceeding 40 per week, and adhere to all bank processes and regulatory requirements.
Required Qualifications
- High School Diploma or GED
- Ability to work Saturdays as needed
- Ability to handle cash and process cash transactions
- Ability to communicate in person, on the phone, and through electronic channels
- Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
- Ability to walk and stand for extended periods of time
- Ability to lift up to twenty (20) pounds
Desired Qualifications
- One (1) year of banking, cash-handling, and/or customer service experience
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