Relationship Banker I

Job Summary

Required Qualifications

• •Superior customer service skills
• •Ability to effectively read, write, and verbally communicate with customers and co-workers
• •Ability to manage time effectively and work independently, without close supervisor
• •Ability to use good judgment and exercise decision-making skills
• •Critical Thinking – requires logic and reasoning to identify solutions, conclusions or approaches to problems
• •Ability to multi-task
• •Maintain a professional attitude and appearance
• •Behave ethically while at work or outside your work environment
• •Active Listening – Actively looking for ways to assist customers. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• •High School Diploma
• •Some college
• •One year of retail experience
• •Cash handling experience
• •Basic mathematics to solve problems
• •Ability to be exact or highly accurate with daily work
• •Ability to establish and cultivate strong personal connections
• •Ability to effectively read, write, and verbally communicate with customers and co-workers
• •Ability to manage time effectively and work independently, without close supervisor
• •Ability to use good judgment and exercise decision-making skills
• •Critical Thinking – requires logic and reasoning to identify solutions, conclusions or approaches to problems
• •Ability to multi-task
• •Maintain a professional attitude and appearance
• •Behave ethically while at work or outside your work environment
• •Active Listening – Actively looking for ways to assist customers. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

Desired Qualifications

• •High School Diploma strongly preferred
• •Some college is strongly preferred
• •One year of retail experience is preferred
• •Cash handling experience is preferred
• •Positive attitude
• •Ability to establish and cultivate strong personal connections
• •Passionate about the mission of instilling it in their team and serving others whether customers, employees or community members
• •Ability to establish significant and trusting relationships with customers
• •Creativity to find solutions that meet customer needs
• •Ability to serve as the single point of contact for customers
• •Ability to connect with customers in order to understand how best to match their needs with First United Bank products and services
• •Ability to mentor employees to do the same
• •Ability to consistently meet and often exceed performance goals
• •Ability to actively participate in all sales campaigns
• •Ability to promote new products and services
• •Ability to educate customers and peers within the bank
• •Ability to participate in all meetings, banks functions, and customer appreciation/community events as requested or assigned by supervisor
• •Ability to offer excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty
• •Ability to identify and match customer product needs with First United Bank products and services by interviewing customers and discussing their financial needs
• •Ability to make referrals to other staff members and departments to ensure customer needs are met
• •Ability to open new accounts, certificates of deposit, and all other ancillary products offered by the bank
• •Ability to answer customer questions, provide account opening information, and ensure that proper paperwork is completed and entered on the computer system
• •Ability to assist customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy
• •Ability to serve customers by processing a variety of transactions quickly with minimal or no errors according to established First United Bank policies and procedures
• •Ability to accept checks for cash and deposit
• •Ability to process money orders, savings bonds, traveler's checks, cashier's checks, accepting and processing payments for loans and other services
• •Ability to maintain appropriate drawer limits, perform cash versifications and vault duties
• •Ability to verify all transactions, place holds as appropriate and prove cash drawer upon completion of assigned shift to ensure compliance with First United Bank standards policies
• •Ability to seek assistance as needed to resolve proof discrepancies
• •Ability to proactively resolve customer complaints, problems, or other issues
• •Ability to review and resolve account issues listed in insufficient and exception reports on daily basis
• •Ability to assist customers with account charge-off repayment plans
• •Ability to perform security functions by opening and closing bank and vault, and ensuring overall safety and security of bank grounds
• •Ability to master the Primary Purpose and Essential duties of the Relationship Banker I position
• •Ability to perform other job-related duties as assigned, including work in other areas to cover absences or otherwise balance the workload
• •Ability to maintain a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts
• •Ability to follow proper procedures accurately and efficiently for all customer-servicing activities performed
• •Ability to retain existing customers and develop new customer relationships
• •Ability to serve as customers' single point of contact on all First United Bank products and services
• •Ability to consistently meet and often exceed performance goals and actively participate in all sales campaigns; promote new products and services and educate customers and peers within the bank
• •Ability to participate in all meetings, banks functions, and customer appreciation/community events as requested or assigned by supervisor
• •Ability to consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty
• •Ability to identify and match customer product needs with First United Bank products and services by interviewing customers and discussing their financial needs including making referrals to other staff members and departments to ensure customer needs are met
• •Ability to open new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system
• •Ability to assist customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy
• •Ability to serve customers by processing a variety of transactions quickly with minimal or no errors according to established First United Bank policies and procedures; including but not limited to: accepting checks for cash and deposit; money orders, savings bonds, traveler's checks, cashier's checks, accepting and processing payments for loans and other services
• •Ability to maintain appropriate drawer limits, perform cash versifications and vault duties
• •Ability to verify all transactions, places holds as appropriate and proves cash drawer upon completion of assigned shift to ensure compliance with First United Bank standards policies
• •Ability to seek assistance as needed to resolve proof discrepancies
• •Ability to proactively resolve customer complaints, problems, or other issues
• •Ability to review and resolve account issues listed in insufficient and exception reports on daily basis: assists customers with account charge-off repayment plans
• •Ability to perform security functions by opening and closing bank and vault, and ensuring overall safety and security of bank grounds
• •Ability to master the Primary Purpose and Essential duties of the Relationship Banker I position
• •Ability to perform other job-related duties as assigned, including work in other areas to cover absences or otherwise balance the workload