Relationship Banker - Houston Northwest area
On-siteHouston, Texas, United States or Spring, Texas, United States
Job Summary
Engage clients in the lobby to educate and assist with conducting transactions through self-service resources like mobile banking, online banking, or ATM. Accurately and efficiently process cash transactions while building relationships to meet financial needs and connect clients to solutions that align with their goals. Execute the bank's risk culture by following established processes and guidelines in daily activities to ensure compliance with applicable laws and regulations. Manage financial center traffic, appointments, and outbound calls effectively to drive the client experience. This role requires flexibility to work weekends and/or extended hours as needed.
Required Qualifications
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborates effectively to get things done, building and nurturing strong relationships.
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
- Is confident in identifying solutions for new and existing clients based on their needs.
- Communicates effectively and confidently, and is comfortable engaging all clients.
- Has the ability to learn and adapt to new information and technology platforms.
- Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
- Applies strong critical thinking and problem-solving skills to meet clients' needs.
- Efficiently manages time and capacity.
- Focuses on results, while acting in the best interest of the client.
- Can be flexible to work weekends and/or extended hours as needed.
Desired Qualifications
- Experience in financial services and knowledge of financial services industry, products and solutions.
- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
- Six months of cash handling experience.
- Bachelor's degree or business relevant associate degree such as business management, business administration, or finance.
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