Relationship Banker - Hillendale, Towson, MD
$47,029–$78,354 year
On-siteTowson, Maryland, United States
Job Summary
Conduct proactive customer outreach via email and phone to identify financial needs and present product options. Manage branch customer experience through lobby operations, servicing interactions, and scheduling weekly appointments. Execute relationship management tasks including customer assessments, profiling for sales opportunities, and lead-focused outbound calling. Perform risk management duties such as audit requirements, fraud prevention, and Know Your Customer (KYC) compliance. Onboard new customers and maintain internal control standards while adhering to Federal SAFE Act registration requirements.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 2 years proven retail sales, call center, customer service and/or telesales experience
- OR
- A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience
- Strong verbal communication and interpersonal skills
- Proven ability to demonstrate exceptional customer service
- Well-organized individual with time management and prioritization skills
- Demonstrated financial services product knowledge
- Ability to communicate with tact and diplomacy with internal and external customers
- Proficient with internet user-level technology
- Ability to stand for long periods of time
- Prolonged use of hands and fingers
- Ability to lift light to heave objects weighing 5 lbs. to 30lbs
- Ability to read fine print
- Ability to interact with customers in an open face-to-face work environment
- Ability to use fax, telephone system, copier and other communication tools
- M&T Bank Corporation has policies and procedures in place to promote a drug free workplace
Desired Qualifications
- Associates degree
- Notary public license
- Bilingual based on branch needs
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