Relationship Banker - Flushing NY Area *Bilingual Mandarin required
$52,000–$55,682 year
On-siteBayside, New York, United States or College Point, New York, United States
Job Summary
Engage clients in the lobby to educate and assist with conducting transactions through self-service resources like mobile banking, online banking, or ATM. Accurately and efficiently process cash transactions for clients while managing financial center traffic, appointments, and outbound calls. Build relationships with clients to meet financial needs by having deep conversations that gain in-depth knowledge of their financial and life priorities. Execute the bank's risk culture, follow established processes and guidelines in daily activities, and drive the client experience by connecting clients to solutions that meet their financial goals. Requires bilingual Mandarin proficiency, 40 hours per week, and the ability to work weekends or extended hours.
Required Qualifications
- Bilingual Mandarin
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for new and existing clients based on their needs
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Efficiently manages time and capacity
- Focuses on results while acting in the best interest of the client
- Must be able to work weekends and/or extended hours
- Must be able to travel to any financial center location within a reasonable distance
Desired Qualifications
- Experience in financial services and knowledge of financial services industry, products and solutions
- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
- Six months of cash handling experience
- Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance
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