Relationship Banker
On-siteWinston-Salem, North Carolina, United States
Job Summary
Greet customers, identify service and product needs, and leverage sales leads through outbound calling to promote the sales process. Make recommendations for cross-selling bank products and services while identifying opportunities to convert transactions into qualified referrals. Execute branch leads at the Manager's direction, complete all customer transaction requests, and input data using approved branch technology to maintain effective data quality. Achieve individual weekly sales and referral goals set by the Branch Manager, incorporating digital products into interactions and performing routine operational duties including traditional teller transactions. Adhere to all FNB policies, procedures, and Core Values while serving as a risk manager by understanding, reporting, and monitoring daily risks.
Required Qualifications
- High School or GED
- 0 years of job related experience
- Excellent customer service skills
- Excellent communication skills, both written and verbal
- Excellent organizational, analytical and interpersonal skills
- Detail-oriented
- Ability to use a personal computer and job-related software
- MS Word - Basic Level
- MS Excel - Intermediate Level
- MS PowerPoint - Basic Level
- Experience in a related position
- Knowledge of banking policies, procedures consumer products and services
- Sales and customer service skills
- Nationwide Mortgage Licensing System and Registry Identifier
- Legally authorized to work in the U.S.
Desired Qualifications
- Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required
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