Relationship Banker
$37,440,000–$47,840,000 year
On-siteGreenbush, Minnesota, United States
Job Summary
Provide exceptional customer experience by assisting with new deposit accounts, educating prospects on products like CDs and IRAs, and supporting overall bank growth. Perform paying and receiving functions including deposits, withdrawals, and transfer requests while ensuring cash drawer accuracy and compliance with regulations such as the Bank Secrecy Act. Guide customers through digital banking tools to maximize account accessibility and maintain branch equipment or process night and mail deposits as needed. Complete all account establishment and servicing in accordance with bank policy and procedure.
Required Qualifications
- High School diploma or equivalent
- Knowledgeable about and educate customers on additional banking products and services such as Checking and Savings Accounts, Certificates of Deposit, IRAs, Debit Cards and Electronic Banking
- Always prioritize the customer's best interest in sales related activities
- Create an exceptional customer experience from start to finish
- Be familiar with other products the bank offers and actively build partnerships with those who sell them
- Refer customers to the appropriate department/individual for products outside of Retail and establish deposit relationships to compliment customers of other parts of the bank
- Be an expert in digital banking, guiding customers to maximize the accessibility and convenience of their account with these tools
- Demonstrate flexibility and willingness to learn additional functions to meet business and customer needs
- Complete all account establishment and servicing in accordance with bank policy and procedure
- Demonstrate accuracy and attention to detail in all operational duties
- Understand and comply with the related laws and compliance regulations that pertain to the job function
- Accuracy in cash counting, ensuring cash drawer is in balance, within assigned limits and is kept secure at all times
- Assist in running branch capture/proof and adhere to the appropriate daily schedule for completion
- Maintain branch equipment and report any issues to supervisor
- Fill/balance the ATM
- Process night and mail deposits
- Perform currency exchange
Desired Qualifications
- Prefer 2-3 years customer service/sales experience
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