Relationship Associate-Rotational
On-site · Newark, New Jersey, United States or Union City, New Jersey, United States
Job Summary
Relationship Associate (Rotational) at Grameen America in Union City and Newark, NJ. Entry-level role focused on relationship management with borrowers and members to support membership and business growth, plus recruitment, financial education, and loan management. Responsibilities include building positive relationships, delivering high-quality customer service, facilitating center meetings, communicating processes and financial education (micro-loans, credit scores), resolving member concerns, maintaining accurate records, and inputting loan payments. Requires bilingual English/Spanish proficiency, strong communication skills, integrity, attention to detail, and the ability to work both independently and in a team, with a flexible schedule (Mon-Fri, early mornings and evenings). The position is rotational between Union City and Newark, with in-person operations transitioning and field outreach activities ongoing.
Required Qualifications
- Proficiency in English and Spanish
- Excellent customer service skills with strong written and verbal communication
- High level of integrity, punctuality, discipline, and attention to detail
- Basic logical reasoning and numeric skills
- Ability to work independently and with a team-player mentality
- Ability to work a flexible schedule from Mondays to Fridays (early mornings and evenings)
- Minimum of High School diploma or equivalency preferred or two years of relevant work experience
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