Relationship Analyst - Business Support
On-siteSydney, New South Wales, Australia
Job Summary
Partner with Account Managers and Relationship Analysts to handle new and existing customer onboarding, including account opening, card ordering, and mobile banking setup. Interpret and apply KYC/CDD policies, AML/CTF requirements, and risk appetite to ensure documentation is complete and accurate on the first attempt. Manage end-to-end workflow progress, coordinate required documents, and provide quality instructions to Financial Economic Crime teams for customer risk rating. Monitor competing priorities, communicate clearly with stakeholders about issues and timeframes, and identify process improvement opportunities. Coach colleagues on onboarding requirements and cross-skill in various business support activities as needed. This role operates in a regulated banking environment across NSW branches, supporting seamless and compliant customer experiences.
Required Qualifications
- Sound working knowledge of customer due diligence, documentation requirements, customer structures, risk indicators and escalation pathways
- Ability to review complex customer structures, identify gaps, assess risk indicators and determine next steps
- Clear written and verbal communication, including the ability to explain requirements to stakeholders in practical terms
- Ability to develop trust with internal stakeholders and support a customer-centric onboarding experience
- Ability to manage competing priorities, deadlines and workflow queues with limited supervision
- Understanding of account opening, transactional banking, customer onboarding and service delivery processes
- Confident use of Microsoft 365 and relevant banking, workflow or customer management systems
- Sound understanding of the Australian Banking Code of Practice
- Applicants must hold valid work rights for this role
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