REI Social Media & Guest Experience Coordinator
$47,840–$54,080 year
On-siteDurango, Colorado, United States or Durango, Basque Country, Spain
Job Summary
Create and schedule branded social media content across multiple event channels while monitoring trends and tracking campaign performance. Respond to guest inquiries on social platforms, email, and other communication lines to foster positive engagement and deliver timely updates on weather, operational changes, and event notifications. Manage ticketing functions including date exchanges, refunds, and passenger information updates, and support email marketing initiatives and website content. Collaborate with the Marketing Manager and cross-functional teams to execute seasonal campaigns and maintain consistent brand standards across all guest-facing digital channels.
Required Qualifications
- Experience supporting digital marketing initiatives for tourism, hospitality, entertainment, attractions, or event-based organizations
- Proficiency in Adobe Creative Cloud, including Photoshop, Illustrator, and InDesign
- Experience creating content using Canva
- Familiarity with email marketing platforms and WordPress or similar content management systems
- Knowledge of social media analytics and marketing reporting
- Experience managing business or organizational social media accounts
- Experience in customer service, guest services, hospitality, tourism, entertainment, attractions, or event marketing
- Excellent written communication, grammar, proofreading, and interpersonal skills
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities while meeting deadlines in a fast-paced environment
- Self-motivated with strong problem-solving and critical-thinking skills
- Ability to work collaboratively within a cross-functional team environment
- Bachelor's degree in marketing, Communications, Public Relations, Business, or a related field, or equivalent work experience
- Must be at least 18 years of age
- Ability to travel domestically as business needs require
- Evening, weekend, and holiday hours may be required based on event schedules and business needs
Desired Qualifications
- Familiarity with the Harry Potter and THE POLAR EXPRESS franchises is a plus but not required
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