Registration Specialist

Conduct in-person and phone intake interviews to gather client information, complete required documentation, and ensure accurate records within electronic health record and state systems. Verify insurance benefits and obtain prior authorizations to support timely access to care. Connect clients with appropriate programs, services, and community resources based on their needs. Support front office operations by scheduling appointments, answering and routing incoming calls, collecting payments, and assisting clients with questions. Perform a variety of administrative and office support tasks, including filing, appointment coordination, phone coverage, client referrals, and other daily operational duties. Maintain strict confidentiality and safeguard Protected Health Information (PHI) in compliance with HIPAA standards. Complete required trainings, certifications, and onboarding activities to remain current on organizational policies and best practices.