Registration Representative
$33,280–$60,320 year
On-siteScarborough, Maine, United States
Job Summary
Greet and check in patients, collect co-pays and insurance payments, and process paperwork in a fast-paced clinical environment. Communicate with patients or families to complete registration by gathering demographics, verifying insurance eligibility, and creating price estimates. Identify outstanding balances from previous visits and attempt collection. Train new staff using checklists and respond to inquiries regarding routine and sensitive topics with compassion. Generate and analyze patient data reports while conducting quality checks and census audits. Maintain up-to-date knowledge of registration requirements for admitting, emergency, maternity, and rehabilitation units. This role supports Optum's mission to improve health outcomes by connecting people with necessary care and resources.
Required Qualifications
- High School Diploma/GED
- 3+ years of customer service experience such as hospital, office setting, customer service setting, or phone support
- Ability to work onsite at 175 Fore River Parkway, Portland, ME 04102
- Ability to work 8 or 10-hour shifts per business need, between the hours of 7:00am - 5:00pm
- Ability to occasionally work weekends and on-call, per business need
- Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accom...
- Must be 18 years of age OR older
Desired Qualifications
- 1+ years of experience as a medical receptionist
- Experience with Microsoft Office products
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Ability to perform basic mathematics for financial payments
- Experience in requesting and processing financial payments
- Experience in insurance reimbursement and financial verification
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting
- Strong interpersonal, communication and customer service skills
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