Registration Representative
On-siteKanab, Utah, United States
Job Summary
Register patients accurately across front office, emergency department, clinic, outpatient, ancillary, surgical, imaging, laboratory, and hospital service areas. Verify patient identity, prevent duplicate medical records, and collect demographic, guarantor, and financial information. Confirm insurance eligibility, benefits, and payer orders; complete Medicare Secondary Payer requirements and obtain necessary consents and authorizations. Estimate patient responsibility, explain financial expectations, and collect point-of-service payments when appropriate. Perform daily second-level verification of all registrations to ensure accuracy and billing readiness. Maintain work queues and escalate unresolved issues while adhering to strict compliance with federal laws, payer contracts, and emergency care requirements.
Required Qualifications
- Working knowledge of patient access operations, including scheduling support, registration, admissions, emergency department intake, clinic intake, insurance verification, authorizations, referrals, financial counseling support, and point-of-service collections.
- Ability to verify identity, prevent duplicate records, enter accurate demographic data, confirm insurance coverage, identify payer order, document authorizations, and recognize missing or conflicting information.
- Knowledge of Medicare, Medicaid, commercial payer, managed care, workers compensation, self-pay, Medicare Secondary Payer, coordination of benefits, patient responsibility, and financial assistance workflows.
- Ability to follow emergency department requirements, including EMTALA-related registration limits, medical screening priorities, stabilization requirements, and restrictions on payment discussions before stabilization.
- Ability to work accurately in Oracle (Cerner), SSI, eligibility tools, payer portals, scanning systems, payment collection tools, and other assigned registration or revenue cycle systems.
- Strong communication skills with patients, families, clinical staff, providers, payers, auditors, and leadership, including the ability to explain required forms and financial expectations respectfully and clearly.
- Commitment to confidentiality, patient rights, accuracy, service recovery, professionalism, compliance, revenue integrity, and audit-ready documentation.
- Ability to work independently, prioritize patients safely, manage interruptions, meet deadlines, resolve routine registration problems, and escalate issues that affect care, compliance, authorization, billing, or patient experience.
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