Registration Processing Associate / Bureau of Motor Vehicles / Multiple Vacancies
$37,024–$53,290 year
On-siteAugusta, Maine, United States
Job Summary
Receive and review mail and email from customers to respond to inquiries and process required paperwork. Review and process applications and compliance documents while managing related inbox requests through Outlook. Respond to written, telephone, and in-person customer inquiries, and collect, validate, and reconcile revenue. Verify, enter, and update computer records while identifying and resolving data issues and addressing quality control concerns. Assist with calls for the Registration Department, including reviewing and verifying registration documents, creating reports and correspondence, and certifying agency records. Maintain a positive attitude when handling discrepancies, and demonstrate patience and adaptability with new processes, standards, and changing priorities.
Required Qualifications
- Applicants must be authorized to work in the United States.
- The successful candidate must pass a National Criminal Background check, which may include fingerprinting.
- Training, education, or experience in office and administrative support work that demonstrates competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component.
- The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
- Knowledge of Maine Motor Vehicle Statute Title 29-A.
- Knowledge of Rule Chapters for the Department of the Secretary of State.
- Knowledge of query and research techniques.
- Knowledge of Bureau of Motor Vehicle computer systems, including on-line programs.
- Knowledge of Microsoft Office Word, Excel, Access, Outlook, Power Point, Internet.
Desired Qualifications
- Preference will be given to candidates who bring digital fluency and a process-improvement mindset: Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
- Ability to use independent judgment and decision-making.
- Ability to verify, code, compute, and/or reconcile data on standard documents.
- Ability to recognize work quality issues.
- Ability to make intermediate mathematical calculations.
- Ability to prepare standard reports and letters.
- Ability to communicate effectively both orally and in writing.
- Ability to complete detailed and accurate work assignments.
- Ability to Manage time and prioritize.
- Ability to give customer service over the phone using proper phone etiquette.
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