Registrar Staff Assistant

Answer phones, assist student walk-ins, and direct inquiries to appropriate resources within the Registrar's Office and Academic Advising Center. Process transcript and diploma orders through Parchment, manage contract course registrations including thesis projects, and handle National Student Clearinghouse verification requests requiring manual research. Respond to email inbox inquiries regarding enrollment and degree verifications, process student Intent to Graduate submissions, and facilitate course withdrawals by reviewing requests against institutional policies. Assist with major and minor updates, guide students through approval processes, and maintain accurate student records in compliance with FERPA regulations. Complete special projects and administrative duties as assigned. This role supports the daily operations of the Registrar's Office at Emerson College, a Boston-based institution dedicated to communication and arts majors.