Registrar Assistant and Customer Support Specialist
$47,586–$87,558 year
On-siteMain, Khyber Pakhtunkhwa Province, Islamic Republic of Pakistan
Job Summary
Manage high-volume classroom requests, coordinate billing for external and internal groups, and act as the primary point of contact for the administration via email, phone, and chat. Oversee document imaging workflows for student records, supervise student workers, and ensure FERPA compliance through annual reviews and audit reporting. Analyze ticketing system data to develop user dashboards, identify operational bottlenecks, and generate reports on service outcomes. Develop comprehensive training guides, SOP manuals, and job aids while leading the onboarding process for new team members. Oversee daily office operations including inventory tracking, equipment distribution, and maintenance schedules. Collaborate with cross-functional partners to coordinate workspace reservations and provide technical solutions.
Required Qualifications
- Bachelor's Degree
- 2–4 years of experience in a professional office environment
- Advanced proficiency in the Microsoft Office Suite
- documented mastery of Excel (including the ability to perform vLookups, create pivot tables, and manage complex datasets)
- Strong working knowledge of PC operations
- ability to quickly learn proprietary university systems and ticketing software
- Excellent oral and written communication skills
- specific ability to write clearly, concisely, and professionally for a variety of audiences (faculty, students, and external vendors)
- Superior interpersonal skills
- ability to facilitate collaboration across diverse departments
- ability to handle conflict resolution with diplomacy
- Exceptional attention to detail
- high degree of accuracy in data entry and record-keeping
- Proven ability to multi-task
- ability to prioritize competing deadlines
- ability to work in a high-pressure, complex, and rapidly changing campus environment
- On Campus work mode
Desired Qualifications
- Experience within a Higher Education setting
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