Registered Practical Nurse/ Care Coordinator

Plan, direct, and evaluate patient and staff care while implementing standards of care and developing field personnel. Complete patient onboarding, develop and maintain Care Plans, and ensure the level of care is safe, appropriate, and compliant with regulatory standards. Communicate with Ontario Health at Home regarding issues, consult with patients and families, and maintain accurate documentation including shift reports and risk codes. Respond to client requests, investigate complaints and incidents, and conduct patient satisfaction calls. Support and advocate for field staff by approving special functions, performing supervisory visits, and overseeing scheduling coordinators. Supervise Personal Support Worker performance, ensure adherence to quality assurance and infection control policies, and provide ongoing coaching and mentoring.