Registered Nurse, Call Center

The Registered Nurse in the Call Center provides after-hours clinical triage and telephone support while also serving as a mobile on-call nurse for in-person visits when necessary. Responsibilities include conducting after-hours triage, managing incoming calls, planning care interventions, providing emotional support, and performing in-home visits as needed, especially during crisis situations. The role requires a compassionate approach, adherence to agency protocols, and effective communication with patients, families, and healthcare teams. Team participation in planning and evaluation of patient services is also expected.