Register Your Interest - Customer Service Specialist
HybridSmethwick, England, United Kingdom
Smethwick, England, United KingdomHybridFull TimeLarge
Full TimeLarge
Job Summary
Answer call queries regarding package delivery status, tracking, and collection needs with speed and empathy. Identify underlying issues quickly and take complete accountability to resolve complaints on the first call. Maintain key contact centre metrics including Average Handling Time, Response Times, Quality & Compliance, and Right 1st Time Resolution. Liaise internally across departments to ensure seamless service for every customer. Work Monday to Friday plus some weekends between 8.00am and 6.30pm.
Required Qualifications
- Proven background in a fast-paced contact centre or inbound customer service environment
- Confident, warm telephone manner with outstanding listening skills
- Ability to thrive under pressure while staying polite, professional, and patient
- Demonstrate high levels of self-motivation and initiative to effectively problem solve
- Tech-savvy with experience navigating software like Salesforce, Microsoft Office, and Google Workspace
- Alignment with our core DNA: Passion, Respect, Honesty, Flexibility, Caring, and Accountability
- Monday to Friday plus some weekends
- Between the hours of 8.00am and 6.30pm
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