RegiStar Student Guide Team Lead-SW
On-siteDelaware, United States or Delaware, Ohio, United States
Job Summary
Mentor incoming student staff by training, shadowing, and answering shift questions to ensure smooth onboarding. Handle front-desk, phone, and email inquiries with enthusiasm, stepping in to assist peers on trickier requests while maintaining a positive attitude. Optimize daily office processes by identifying workflow improvements, refining student FAQs, and contributing to high-impact mini-projects that enhance the student experience. Provide light scheduling support and priority desk coverage to keep operations running efficiently. This role offers peer-leadership experience for a 9–15 hour weekly schedule over the full academic year, building resume skills in mentorship and operational support.
Required Qualifications
- Prior successful experience in the Registrar's Office (or a similar campus role)
- Currently authorized to work in the United States
- Exceptional dependability
- Strong FERPA compliance
- Poise during busy desk hours
- A genuine interest in contributing to office efficiency and solving challenges collaboratively
Desired Qualifications
- Natural ability to encourage peers, foster a healthy team environment, and share knowledge
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