Regional Workspace Experience Lead
On-site · Dubai, Dubai, United Arab Emirates
Job Summary
Regional Workspace Experience Lead to drive the regional delivery of the Workspace Experience Strategy. Responsibilities include supporting the rollout of the strategy for the region, adopting and tracking KPIs and ROI for strategic projects, leveraging data insights to refine global strategy, collaborating with regional leadership and client stakeholders, analyzing regional trends to drive improvements, shaping programme scope and deliverables, developing regional Workspace & Guest Experience capabilities, promoting best practices across markets, and overseeing Workspace Experience Leads and Ambassadors to ensure consistent service delivery. The role emphasizes continuous learning, cross-functional collaboration, and a culture of accountability, with on-site responsibilities in Dubai and reporting to regional and global Workspace Experience leadership.
Required Qualifications
- Excellent verbal and written communication skills and presentation skills
- Ability to adapt to a fast-paced working environment and meet changing client needs; understanding cultural nuances and impact on experience in different markets
- Strong analytical, organizational, and administrative skills with attention to detail
- At least 5 years of leadership experience within a corporate, operations, or hospitality environment
- Proven track record in relationship building and senior-level stakeholder management
- Experience leading client services and maintaining standard operating procedures and other internal/external communication methods
- Strong project management skills and experience managing change
- Ability to collaborate effectively with other teams and markets
- Empathy and excellent customer service
- Computer literacy including MS Office and ability to interpret data and analytics
- Conflict management skills
- Ownership and leadership by example with willingness to perform hands-on tasks when required
- Positive can-do attitude and strong team leadership
- Must be located on-site in Dubai, UAE (ARE)
- Experience in regional strategy deployment and workforce experience programs
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