Regional VIC & Client Development Manager
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Define annual VIC and client development objectives per store, mapping the regional high-end landscape to set store-specific action plans. Personally invest in top-priority relationships, partner with Couture teams to identify prospects, and provide strategic guidance on local market dynamics. Serve as the primary interface between HQ strategy and store execution, cascading priorities, delivering regional training on VIC standards, and conducting audits to coach store managers. Orchestrate a regional event calendar covering activations, trunk shows, and previews, while defining guest lists and managing logistics for international Maison events. Build a network of strategic business providers, formalize partnership frameworks, and develop a systematic new client recruitment strategy. Consolidate client performance data across the regional network, produce monthly dashboards, and oversee CRM hygiene standards to drive data-driven responses.
Required Qualifications
- Minimum 8–10 years in luxury retail
- Clear trajectory that includes senior in-store roles (store management, department management, or senior client-facing position)
- Store experience at a high level is non-negotiable
- Demonstrated experience in a multi-door, regional, or network-level role within a luxury fashion, jewellery, watches, or lifestyle Maison
- Proven ability to influence, coach, and align diverse store teams without direct line management authority
- Solid command of CRM systems and regional data consolidation
- Ability to translate data into actionable strategy
- Exceptional written and verbal communication
- Fluency in English & Arabic
- Aesthetic alignment with the Alaïa universe
- Ability to travel to different markets in the region
Desired Qualifications
- Prior exposure to budget management and A&P accountability
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