Regional Support Specialist - Westwood, MA
On-siteWestwood, Massachusetts, United States
Westwood, Massachusetts, United StatesOn-siteFull TimeReal Estate ServicesLarge
Full TimeLargeReal Estate Services
Job Summary
Provide white-glove service for agents and clients, troubleshoot technology and operational questions, and manage on-demand social media accounts. Coordinate across operational teams to direct agents on transaction issues and facilitate onboarding through comprehensive training on company tools. Support branch leaders by driving events, preparing for sales meetings, and assisting with recruitment data and appointments. Maintain office inventory, direct visitors to workspaces, and collaborate with facilities and IT partners to ensure office items remain functional.
Required Qualifications
- Familiarity with the use of social media platforms (i.e. Facebook/Instagram)
- Understanding of how these platforms are used in marketing
- Excellent written and verbal communication skills
- Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms)
- Ability to navigate computer software
- Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
- A customer-focused approach
- Delivery-oriented mindset
- Ability to multi-task
- Willingness to be nimble and adjust priorities as needed
- Ability to travel to additional offices in the region on an as-needed basis
Desired Qualifications
- Two or more years of customer service experience
- Prior experience in a real estate office
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