Regional Support Specialist - Sun City, AZ
On-siteSun City, Arizona, United States
Job Summary
Provide white-glove service for agents and clients visiting offices, including troubleshooting technology and process questions. Manage on-demand social media accounts and support marketing efforts through in-house tools. Coordinate with operational teams to direct agents on transaction issues and facilitate onboarding via comprehensive orientation and training on company platforms. Serve as the culture carrier for the branch by driving events, maintaining promotional items, and assisting with recruitment activities. Greet visitors, ensure office supplies are stocked, and collaborate with facilities and IT partners to maintain working order. Requires two years of customer service experience, social media proficiency, and ability to travel to additional offices as needed.
Required Qualifications
- Familiarity with the use of social media platforms (i.e. Facebook/Instagram)
- Understanding of how these platforms are used in marketing
- Excellent written and verbal communication skills
- Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms)
- Ability to navigate computer software
- Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
- A customer-focused approach
- Delivery-oriented mindset
- Ability to multi-task
- Willingness to be nimble and adjust priorities as needed
- Ability to travel to additional offices in the region on an as-needed basis
Desired Qualifications
- Two or more years of customer service experience
- Prior experience in a real estate office
- Proficiency with Microsoft Office applications
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