Regional Support Specialist - Flemington, NJ
On-siteFlemington, New Jersey, United States
Job Summary
Provide white-glove service for agents and clients, troubleshooting technology and operational questions while managing on-demand social media and office accounts. Coordinate with operational teams to direct agents on transaction issues and facilitate onboarding through comprehensive training on company tools like MoxiWorks and Prospect Square. Drive branch culture by leading events, preparing for sales meetings, and assisting the Branch Manager with new agent recruitment, intake, and business plan development. Greet visitors, maintain office inventory, and collaborate with facilities and IT partners to ensure workspace readiness.
Required Qualifications
- Familiarity with the use of social media platforms (i.e. Facebook/Instagram)
- Understanding of how these platforms are used in marketing
- Excellent written and verbal communication skills
- Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms)
- Ability to navigate computer software
- Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
- A customer-focused approach
- Delivery-oriented mindset
- Ability to multi-task
- Willingness to be nimble and adjust priorities as needed
- Ability to travel to additional offices in the region on an as-needed basis
Desired Qualifications
- Two or more years of customer service experience
- Prior experience in a real estate office
- Proficiency with Microsoft Office applications
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