Regional Support Representative
On-siteCoeur d'Alene, Idaho, United States
Job Summary
Process customer transactions including deposits, withdrawals, cash trades, checks, and wire transfers while adhering to policy and authority limits. Open new accounts, issue debit and ATM cards, and assist customers with inquiries regarding interest rates, fees, and account histories. Cross-sell retail products and services, refer customers to appropriate departments for unresolved issues, and maintain cash drawer limits within given parameters. Balance cash dispensers, process funds transfers, and complete operational reports and branch certifications as the primary contact for public service and financial transactions. Travel between designated branches in Post Falls, Hayden, Coeur d'Alene, and Wallace to meet branch needs.
Required Qualifications
- 2 years' experience in a MWB branch as a CSR/Teller and Personal Banker
- Must be flexible and adaptable when moving from branch to branch
- High School diploma or equivalent
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Good computer skills
- Must be able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs
- Must be capable of climbing / descending stairs in an emergency situation
- Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
- Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
- Must be able to work extended hours or travel off site whenever required or requested by management
- Must be capable of regular, reliable and timely attendance
- Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
- Must be able to read and carry out various written instructions and follow oral instructions
- Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics
- Must be able to speak clearly and deliver information in a logical and understandable sequence
- Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization
- Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
- Must be able to effectively handle multiple, simultaneous, and changing priorities
- Must be capable of exercising highest level of discretion on both internal and external confidential matters
- Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise
- Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes
Desired Qualifications
- Prior cash handling experience
- Previous leadership experience
- Previous customer service experience
- Familiarity with MWB computer systems
- Previous knowledge of MWB products and services
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