Regional Supply Chain Manager - Customer Service
On-siteShanghai, Shanghai, China
Job Summary
Develop and implement regional customer service strategies, policies, and procedures to enhance service quality and efficiency across the APAC region. Lead and mentor the team to achieve performance targets, monitor KPIs such as order cycle time and customer satisfaction, and drive improvement initiatives. Act as the primary escalation point for critical issues, ensuring timely resolution while collaborating with Sales, Logistics, Planning, and Finance to streamline order-to-cash processes. Drive digital transformation by optimizing CRM and ERP systems. Conduct regular business reviews with key stakeholders to align on strategic priorities and ensure compliance with regional regulations. Requires a Bachelor's degree in Business or Supply Chain Management and 8+ years of experience in customer service or supply chain roles, including 3 years in regional leadership. Fluency in English and proficiency in an additional APAC language are preferred.
Required Qualifications
- Bachelor's degree in Business, Supply Chain Management, Logistics, or related field
- 8+ years of experience in customer service or supply chain roles
- at least 3 years in a regional leadership position
- Strong knowledge of order management, logistics, and supply chain processes in a multinational environment
- Proven experience with CRM and ERP systems
- Excellent leadership, communication, and stakeholder management skills
- Fluent in English
- Customer-centric mindset
- strong analytical and problem-solving abilities
Desired Qualifications
- MBA or advanced degree
- proficiency in an additional APAC language
- SAP
- Ability to work effectively in a fast-paced, multicultural environment
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